1. Technical Writing for Portuguese Product Companies

    The economic crisis in Portugal stimulated the creation of product companies that sell worldwide. Over time, these companies accumulate a capital of knowledge (technical, domain, user) that benefits from governance and engineering by dedicated professionals, traditionally called technical writers.

    Technical writers have the ability to learn, organize, and transform knowledge …

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  2. 20 Years of Technical Writing at Altitude Software

    Presentations by local technical writers have shown a surprising diversity of writing and content governance scenarios on mature software companies. Mature companies have unique business problems that require unique technical and human solutions.

    On Altitude Software, writers struggle to control the complexity created by the organic growth of a mature …

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  3. The Birth of a Company-Wide Wiki

    A small software company with a worldwide presence uses one wiki to store or access most company information. Using open source software, the wiki started as a small team tool and then grew to reach technical people. An innovative content strategy proposal later extended the reach of the wiki to …

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  4. Pragmatic DITA on a Budget

    A small documentation team working on a tight budget can now use the tool ecosystem enabled by the DITA standard to create the sophisticated content that previously required long and expensive projects. The author spent just nine person-weeks over three years to replace a custom XML system with a DITA …

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  5. Agile Documentation with uScrum

    uScrum (uncertainty Scrum) is an agile process developed by a small team at Altitude Software to manage the process of gathering information and writing documentation.

    uScrum proposes different practices to estimate tasks, depending on their difficulty as defined by an order of ignorance. Understanding the difficulty of tasks has allowed …

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